‍How to transfer a Live chat to another user?‍

You can transfer a live chat to another team or an agent by sending a request via the live chat interface. Refer to the guide below:

      1. Scroll down through the Details side bar and click on the Transfer chat button located below the agent details.

      2. Select the team/ agent to transfer the chat.

      3. The requested user can find the chat highlighted in green. Click on the chat.

      4. You can see who has requested you to join the chat. Click on Join conversation.

Reply to the Live chat conversations super fast with the use of Quick replies. Check out the next article to know more.