How to archive and unarchive a chat?

You can archive and unarchive chat(s) in the live chat dash board. An archived chat would be unarchived automatically if the customer texts in the same session. Refer to the guide below:

     1. Select the chat that you want to archive under Your inbox or Chatbots tab and click on the archive option located in the top right hand side of the Live chat interface.

     2. Click on Okay.

Chats can archived automatically when a lead is submitted:

     1. Navigate to Settings in the Chatbot builder interface after selecting your tool.

     2. Scroll down to the Review and Lead settings section and enable Archive chat after submission.

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You can find the archived chats under the Archive tab. Here is how you can unarchive chats:

     1. Click on Archive in the live chat dashboard and select a chat. Click on archive an icon.

     2. Click on Okay.

Check out the next article to know more about setting up acknowledgement replies for Live chat requests.