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Last updated on
October 8, 2024

Cookies

Get an insight about Serviceform's Cookies.

The following is a list of the integrations supported by our system, highlighting key features and benefits. Click on any of the below integrations to explore detailed guides and connect the right tools to your system(s).

Native integrations

Getting started with Dynamic form

Create a dynamic form within a few minutes and embed it on your own and/ or business website. Dynamic forms can be customized to serve various purposes. Here are a few ways in which Dynamic forms can be customized:

Cookies usage

At Serviceform we use the following cookies to ensure the best experience for all our clients:

Cookie name Purpose Default duration Category Description
sf-pxs Unique identifier of customers session. 14 days Statistics / Functional Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website, and what pages have been read.
sf-popup-time A time record at which a popup was displayed. 1 hour Functional Has a record of the time at which a pop-up was shown the last time
sf-referrer To track the source website. 1 day* Functional This cookie is utilized to allow the Serviceform tools to know which initial domain linked you to our website.
sf-session Chat specific unique identifier 1 day* Functional This cookie is utilized to allow you to continue your chatbot or live chat discussion when you return to the website.
sf-livechat-session Live chat specific identifier 2 hours* Functional This cookie is utilised to allow you to continue your live chat discussion from page to page.

Finnish translation:

Eväste Käyttötarkoitus Voimassaolo Ryhmä Kuvaus
sfpxs Asiakkaan istunnon yksilöllinen tunniste. 14 päivää Statistiikka / Toiminalliset Kerää tilastoja vierailijan käynneistä verkkosivustolla, kuten käyntien määrä, keskimääräinen sivustolla vietetty aika ja luetut sivut.
sf-popup-time Aikaleima, jolloin ponnahdusikkuna näytettiin. 1 tunti Toiminnalliset Tallentaa ajan, jolloin ponnahdusikkuna näytettiin viimeksi.
sf-referrer Lähdesivuston seuraamiseen. 1 päivä* Toiminnalliset Tätä evästettä käytetään, jotta Serviceform-työkalut tietävät, mikä alkuperäinen verkkotunnus ohjasi sinut verkkosivustollemme.
sf-session Keskustelukohtainen yksilöllinen tunniste. 1 päivä* Toiminnalliset Tätä evästettä käytetään, jotta voit jatkaa chatbot- tai livechat-keskustelua, kun palaat verkkosivustolle.
sf-livechat-session Livechat-kohtainen tunniste. 2 tuntia* Toiminnalliset Tätä evästettä käytetään, jotta voit jatkaa livechat-keskustelua sivulta toiselle.

The information contained in this article is provided for informational purposes only, and should not be construed as legal advice on any subject matter. You should not act or refrain from acting on the basis of any content included in this site without seeking legal or other professional advice.

Depending on the use of the customer, statistics can be turned off for Functional only use cases.

These values can be configured to be different from the Serviceform user interface.

Note: Serviceform can also be used completely cookie-free on request.

These cookies should be added to your existing cookies list. Serviceform should be added as a third-party provider in your Privacy Policy.

Here are some templates you can use:

Necessary cookies:

  • Serviceform
  • Functional cookies
  • Google Analytics

We use the necessary cookies to ensure that our website works properly. Cookies enable basic functions such as online shopping, self-service, and chat with our customer service. Our website will not function properly without these cookies, so their use cannot be denied if you wish to use our website.

Serviceform tools provide visitors to our website with a chat platform that allows visitors to chat with our customer service.

FAQs

I want to know more about pricing

Serviceform starts for free and you can use it for free forever. If you want to generate more than 50 interactions per month, our plans start at,

  • $49/mo (51 - 150 interactions per month)
  • $79/mo (151 - 300 interactions per month
  • $99/mo (301 - 500 interactions per month)
How do I get support for my Serviceform account?

Our help team is always ready to help. You can visit help.serviceform.com to access our help documentation or you can chat with one of our support team members here. Also, you can ask anything in an email to our support team via help@serviceform.com.

What does my Serviceform plan include?

The free forever plan gives you access to all conversion tools. Our conversion tool suite includes Chatbots, Forms, Popups, WhatsApp Chatbots, Landing Pages, and much more. You can install as many tools as you wish and get 50 interactions every month entirely for free.

How do I create my account?

You can sign up with just a single click through Google or Microsoft. Or you can enter your company email address and sign up. No credit card required and you can use Serviceform for free forever.

Do I need to know how to code?

Our easy drag and drop builder lets you custom, personalized chatbots without having to write a single line of code. If you run into any issues, you can always refer to our help documentation.

How do I install a tool on my website?

Serviceform generates a unique pixel code which you need to simply copy and paste into the <head> tag of your website. Then all you need to do is to toggle a button from our simple website setup, and your conversion tool will be live on your website.

Can you do the setup for me?

Yes, our conversion specialists are happy to help you do the setup. Simply book an appointment with our team and let them know what you want.

Can I integrate Serviceform into my CRM?

Yes, Serviceform tools can be integrated with more than 100 applications including, Hubspot, Salesforce, ClickUp, and even Google Sheets. Click here to learn more.

How many AI Scraper jobs can run at the same time?

Currently, only 5 AI Scraper jobs can run simultaneously. If you have more jobs, they will queue and start automatically once a slot is free.

What should I do if discovery all URLs or sitemaps do not return any data (character count = 0)?

Try using Manual mode and add a few links to see if they work. If successful, you can continue using Manual mode. For websites with complex structures, also try Manual mode with the Advanced Scraper type.

What happens if the scraper gets blocked while accessing a website?

Some websites block automated requests, which may prevent scraping. To fix this, the customer must whitelist our IP addresses:

  • 167.71.15.186
  • 142.93.231.157

Whitelisting these IPs allows our scraper to access the website without being blocked or hitting rate limits. We use only these two fixed IP addresses for scraping.

Why does AI Scraper sometimes not return data even though the URL is correct?

his may happen if:

  • The content is loaded dynamically via JavaScript and not accessible with the selected scraper type.
  • Your website has security measures like firewalls or bot protection.
  • The CSS selectors or inclusion/exclusion rules are incorrect.

Solution: Use Advanced Scraper, double-check CSS selectors, and ensure required URLs are included.

Can I scrape only specific languages on multilingual sites?

Yes. Limit scraping to one language per site to avoid duplicate information. For example, set the site name to Customer FI if scraping Finnish pages only.

Which scraper type should I use?

Basic: Always try first—it’s less resource-intensive.

Advanced: Use if Basic doesn’t return results.