Set up and configure review settings

Customers can review the experience and support that they got from the chatbot and/or live agent(s). You can easily set this up via the Chatbot builder interface:

      1. Navigate to Settings and scroll down the Review and lead settings section.

      2. You can ask for a review when the customer has reached the end of the conversational flow and/or when the live chat has ended. You can enable/ disable the toggles according to your preference.

      3. Enter a title and description for the Review form. Make sure to save the changes.