How to set Live chat acknowledgement replies?

           You can send acknowledgement messages automatically to the customers when the live agent fails to join the chat on time. In this way you can make sure that you do not lose a qualified lead. Note that you will need to disable AI if you are willing to use this feature. Here is how you can do it:

                        1. Navigate to the AI section in the chatbot builder interface and disable the AI feature.

                        2. Navigate to the Settings section in the chatbot builder interface and scroll down to the Live chat settings section.

                        3. Type a message that you want to send when the initial message is sent by the customer and set a waiting time(in seconds).

                        4. Type a second message to send after the previous waiting time has been passed and set a waiting time(in seconds).

                        5. Select the conversational flow element that you want to direct the customer to when the waiting time for the second acknowledgement message has been passed.

                        6. Click on Save settings.

Check out the next article to know more about tagging conversations.