How to add Quick reply messages?

Make use of the quick reply feature to reduce the chat handling time by storing the most frequently used messages:

      1. Navigate to the Settings section in the main dashboard. Click on Social inbox and then Quick replies.

      2. Click on Add a quick reply. Quick replies can be added to everyone, teams, or just yourself.

      3. Enter your text and click on Okay.

      4. Save your changes.

Once you have saved your changes, you can navigate to the Live chat interface and find the Quick replies option:

Check out the next article to know more about deleting live chat conversations.