How to join a Chat?

     1. Sign in to your Serviceform account and make sure that the Chatbot is installed on your Website.

      2. Click on Chat which is located in the side bar.

      3. Click on Chatbots or select your team under the Teams section to access and view all the chats assigned to you or your team. The Chats will start appearing when users interact with the chatbot.

      4. Select the Chat that you want to join and click on Join conversation.

    5. Type your message and click on Send.

      6. You can click on Leave Chat once the conversation has ended.

Learn more about transferring chats to other agents/ teams refer to the next article.