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Last updated on
February 21, 2025

User roles and permissions

This article will help you understand different permissions and access levels of the user roles.

The following is a list of the integrations supported by our system, highlighting key features and benefits. Click on any of the below integrations to explore detailed guides and connect the right tools to your system(s).

Native integrations

Getting started with Dynamic form

Create a dynamic form within a few minutes and embed it on your own and/ or business website. Dynamic forms can be customized to serve various purposes. Here are a few ways in which Dynamic forms can be customized:

Serviceform offers different user roles to help manage permissions and access within the platform.

Each role has specific capabilities, ensuring that users have the appropriate level of access to manage and monitor various features, such as Live Chat, team statistics, and more.

The user roles are as follows,

• Admin (Highest level of access)

• Master

• User

• Viewer

• Live chat

• Ourly

User permission levels

User role Use Livechat See team statistics Invite users See all statistics Create, edit, install tools Create users WhatsApp Campaigns Ourly Tools and Statistics
Admin X X X X X X X X
Master X X X X X X X
User X X X X X
Viewer X X
LIVECHAT X
Ourly X

Assigning user roles via invitation

When inviting a new user, you can assign them a specific role that defines their permissions.

1. Navigate to the settings, select Teams -> General and click Invite team members.

2. Fill in the required details and select your appropriate user role for the new team member.

Overriding/ Removing permissions

Admins can change a user’s role at any time if their responsibilities shift.

1. Navigate to settings, select Teams and select the team the particular user is under.

2. Click on the edit icon.

Note

• Admin account should not be deleted as it affects the tools and other accounts.

• New users can be added by sending an invitation.