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Chatbot
Last updated on
July 12, 2024

Pop up design

Learn how to configure the Pop up of your Chatbot.

The following is a list of the integrations supported by our system, highlighting key features and benefits. Click on any of the below integrations to explore detailed guides and connect the right tools to your system(s).

Native integrations

Getting started with Dynamic form

Create a dynamic form within a few minutes and embed it on your own and/ or business website. Dynamic forms can be customized to serve various purposes. Here are a few ways in which Dynamic forms can be customized:

Pop up is the first page to appear when the Chatbot is initiated. Having an eye catching pop up will help you to increase user engagement and generate more leads. This article explains:

      • Types of pop up

      • Pop up texts

      • Pop up design

      • Pop up initiation timing

How to access the Pop up settings?

To access the Pop settings of your Chatbot:

1. Login to your Serviceform account and select the tool that you want to edit.

2. Click on Pop up which is located just below the Design option.

How to change between different types of pop ups?

Pop ups can be customized to display different elements based on your preference. Select your pop up type here:

Each pop up type comes with different functionality and design:

• Regular

This pop up includes an Avatar, text and buttons from the flow. You will be able to choose from which element of the flow you want to get the buttons from.

• Minimal - Buttons only

This pop up only includes buttons from a specific element of the flow, which you can choose.

• Minimal - Text

This pop up has both the text and the buttons from an element of the flow. Unlike regular pop up, this pop up displays the text separately from the buttons.

• Video

This pop up can include a video along with the title and subtitle. You can check the requirements to upload a video into your Chatbot's pop up.

• Write now - Live chat

This pop up displays a text area in addition to the header and subtitle. The customers can send messages via this text area which would then initiate alive chat request.

• Write now - No live chat

This is similar to the previous pop up type but this would allow the customers to chat with the AI or initiate the flow by sending a message via the text area.

Modify the pop up text

The Header and subtitle texts of the pop ups can be changed except for the Minimal - Buttons only pop up type. Here's how you can do it:

Design your pop up

Make your pop up align with your brand preferences by changing the colors, avatar, animations, etc... Here is how you can do it:

• Alignment

Modify the alignment of your pop up's header and subtitle.

• Pop up image

Set an image which will be displayed in the pop up.

• Pop up colors

Change the colors of text, background and the buttons of the pop up.

• Pop up width

Adjust the width of the pop up.

• Pop up decoration

Decorate your pop up by adding a Balloon element to the Header text and modifying it's colour.

• Pop up animation

Choose between different pop up animations:

- Pulse

- Wiggle

- Shake

Pop up timing settings

You can configure the pop up to appear after a specific period of time, set how often you want to display the pop up and under which conditions:

• Time frame

This is the time(In seconds) after which the pop up would be displayed once the page loads.

• Frequency

Select the time frame after which you want the pop up to be displayed again after the first instance.

• Conditions

You can select the condition under which you want to display the pop up.

- Returning user

The pop up will be displayed for the customers who are visiting your website again.

- Page URL contains

The pop will be displayed if the URL contains a specific key owrd or text. For example, if you want to display the pop up in your product page(www.website.com/product), you can type "product" in the text area displayed below the condition.

 - Page URL is exactly

The pop up will be displayed only if the URL matches the key word or text that you have specified.

- Page class contains

The pop up will be displayed only if the web page contains an element with a class name that you have specified. For example, if the web page has an element(image) with the class "product", you can specify it in the logic text area.

- User is on mobile

The pop up will be displayed only for the mobile users.

FAQs

I want to know more about pricing

Serviceform starts for free and you can use it for free forever. If you want to generate more than 50 interactions per month, our plans start at,

  • $49/mo (51 - 150 interactions per month)
  • $79/mo (151 - 300 interactions per month
  • $99/mo (301 - 500 interactions per month)
How do I get support for my Serviceform account?

Our help team is always ready to help. You can visit help.serviceform.com to access our help documentation or you can chat with one of our support team members here. Also, you can ask anything in an email to our support team via help@serviceform.com.

What does my Serviceform plan include?

The free forever plan gives you access to all conversion tools. Our conversion tool suite includes Chatbots, Forms, Popups, WhatsApp Chatbots, Landing Pages, and much more. You can install as many tools as you wish and get 50 interactions every month entirely for free.

How do I create my account?

You can sign up with just a single click through Google or Microsoft. Or you can enter your company email address and sign up. No credit card required and you can use Serviceform for free forever.

Do I need to know how to code?

Our easy drag and drop builder lets you custom, personalized chatbots without having to write a single line of code. If you run into any issues, you can always refer to our help documentation.

How do I install a tool on my website?

Serviceform generates a unique pixel code which you need to simply copy and paste into the <head> tag of your website. Then all you need to do is to toggle a button from our simple website setup, and your conversion tool will be live on your website.

Can you do the setup for me?

Yes, our conversion specialists are happy to help you do the setup. Simply book an appointment with our team and let them know what you want.

Can I integrate Serviceform into my CRM?

Yes, Serviceform tools can be integrated with more than 100 applications including, Hubspot, Salesforce, ClickUp, and even Google Sheets. Click here to learn more.

How many AI Scraper jobs can run at the same time?

Currently, only 5 AI Scraper jobs can run simultaneously. If you have more jobs, they will queue and start automatically once a slot is free.

What should I do if discovery all URLs or sitemaps do not return any data (character count = 0)?

Try using Manual mode and add a few links to see if they work. If successful, you can continue using Manual mode. For websites with complex structures, also try Manual mode with the Advanced Scraper type.

What happens if the scraper gets blocked while accessing a website?

Some websites block automated requests, which may prevent scraping. To fix this, the customer must whitelist our IP addresses:

  • 167.71.15.186
  • 142.93.231.157

Whitelisting these IPs allows our scraper to access the website without being blocked or hitting rate limits. We use only these two fixed IP addresses for scraping.

Why does AI Scraper sometimes not return data even though the URL is correct?

his may happen if:

  • The content is loaded dynamically via JavaScript and not accessible with the selected scraper type.
  • Your website has security measures like firewalls or bot protection.
  • The CSS selectors or inclusion/exclusion rules are incorrect.

Solution: Use Advanced Scraper, double-check CSS selectors, and ensure required URLs are included.

Can I scrape only specific languages on multilingual sites?

Yes. Limit scraping to one language per site to avoid duplicate information. For example, set the site name to Customer FI if scraping Finnish pages only.

Which scraper type should I use?

Basic: Always try first—it’s less resource-intensive.

Advanced: Use if Basic doesn’t return results.