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Last updated on
October 25, 2024

Dynamic tags

Learn how to make use of dynamic tags in your Chat flow.

The following is a list of the integrations supported by our system, highlighting key features and benefits. Click on any of the below integrations to explore detailed guides and connect the right tools to your system(s).

Native integrations

Getting started with Dynamic form

Create a dynamic form within a few minutes and embed it on your own and/ or business website. Dynamic forms can be customized to serve various purposes. Here are a few ways in which Dynamic forms can be customized:

You can update the information in the chatflow dynamically based on the data submitted by the customer. Here is how you can do it:

1. Navigate to the chat flow in the tool builder.

2. For instance, if you want to use the data submitted by the customer in field 1 and 2 of question 2 (Form type question), you will be able to use the following tags for :

• #question2field1

• #question2field2

If the third question is a multiple choice question you can get the answer chosen by the customer using :

• #Q3

3. You can use the data submitted by the customer in another question by using the tags mentioned above.

For instance, if you want to use it in question 4 :

"Thank you #question2field1. We will get back with the information regarding #Q3"

4. Click on Preview the Chatbot. Note that the dynamic tags are not visible in the chatbot preview located in the left side of tools builder page.

The following dynamic tags are available for direct access to fields in chatbot Form question types. These tags map automatically based on specific field types and can be used to retrieve values across the chat flow:

• #customerAddress

Maps to fields using Address and Address autocomplete (Google) validation.

• #customerDate

Maps to "Calendar" question type.

• #customerEmail

Maps to the field

• #customerName

Maps to fields with validation Name, Full name, First name, or Last name.

• #customerPhone

Maps to fields with validations Phone number or Phone number (Country dropdown).

• #customerPostcode

Maps to fields with validations as Post code or Post code (numbers only).

When multiple forms contain fields with the same validation type, the tag retrieves only the most recent value entered. For instance, if two forms include a field validated email address, the last entered email will be accessible using #customerEmail.

With the use of dynamic tags you can provide a personalized experience to your customers. Give it a try! 🚀

FAQs

I want to know more about pricing

Serviceform starts for free and you can use it for free forever. If you want to generate more than 50 interactions per month, our plans start at,

  • $49/mo (51 - 150 interactions per month)
  • $79/mo (151 - 300 interactions per month
  • $99/mo (301 - 500 interactions per month)
How do I get support for my Serviceform account?

Our help team is always ready to help. You can visit help.serviceform.com to access our help documentation or you can chat with one of our support team members here. Also, you can ask anything in an email to our support team via help@serviceform.com.

What does my Serviceform plan include?

The free forever plan gives you access to all conversion tools. Our conversion tool suite includes Chatbots, Forms, Popups, WhatsApp Chatbots, Landing Pages, and much more. You can install as many tools as you wish and get 50 interactions every month entirely for free.

How do I create my account?

You can sign up with just a single click through Google or Microsoft. Or you can enter your company email address and sign up. No credit card required and you can use Serviceform for free forever.

Do I need to know how to code?

Our easy drag and drop builder lets you custom, personalized chatbots without having to write a single line of code. If you run into any issues, you can always refer to our help documentation.

How do I install a tool on my website?

Serviceform generates a unique pixel code which you need to simply copy and paste into the <head> tag of your website. Then all you need to do is to toggle a button from our simple website setup, and your conversion tool will be live on your website.

Can you do the setup for me?

Yes, our conversion specialists are happy to help you do the setup. Simply book an appointment with our team and let them know what you want.

Can I integrate Serviceform into my CRM?

Yes, Serviceform tools can be integrated with more than 100 applications including, Hubspot, Salesforce, ClickUp, and even Google Sheets. Click here to learn more.

How many AI Scraper jobs can run at the same time?

Currently, only 5 AI Scraper jobs can run simultaneously. If you have more jobs, they will queue and start automatically once a slot is free.

What should I do if discovery all URLs or sitemaps do not return any data (character count = 0)?

Try using Manual mode and add a few links to see if they work. If successful, you can continue using Manual mode. For websites with complex structures, also try Manual mode with the Advanced Scraper type.

What happens if the scraper gets blocked while accessing a website?

Some websites block automated requests, which may prevent scraping. To fix this, the customer must whitelist our IP addresses:

  • 167.71.15.186
  • 142.93.231.157

Whitelisting these IPs allows our scraper to access the website without being blocked or hitting rate limits. We use only these two fixed IP addresses for scraping.

Why does AI Scraper sometimes not return data even though the URL is correct?

his may happen if:

  • The content is loaded dynamically via JavaScript and not accessible with the selected scraper type.
  • Your website has security measures like firewalls or bot protection.
  • The CSS selectors or inclusion/exclusion rules are incorrect.

Solution: Use Advanced Scraper, double-check CSS selectors, and ensure required URLs are included.

Can I scrape only specific languages on multilingual sites?

Yes. Limit scraping to one language per site to avoid duplicate information. For example, set the site name to Customer FI if scraping Finnish pages only.

Which scraper type should I use?

Basic: Always try first—it’s less resource-intensive.

Advanced: Use if Basic doesn’t return results.