Picks up in under a second
No ringing out, no voicemail. The agent greets the caller in your words and finds out who is calling and why.
Every call answered.
Even the ones you miss.
An AI agent picks up your number in under a second, in the caller's language. It answers the questions it knows, takes a message for the rest, and puts every call in your inbox as a ticket with the transcript, a summary and the recording. Set it up in fifteen minutes, no developer needed.
Built on the same inbox your team already uses for WhatsApp, email and chat.
+358 40 123 4567
Nora, AI agent
Hi, you have reached Nordic Dental. This is Nora, how can I help?
Hi, I need to move my check-up from Thursday to next week.
Of course. Could I have your name, and which day next week suits you?
Anna Virtanen, Tuesday afternoon would be great.
Ticket created · Bookings Call-back
Summary
Anna Virtanen wants to move her check-up from Thursday to Tuesday afternoon. Call back to confirm the time.
Recording · 0:58
Speaks the caller's language
Finnish, Swedish, English, Spanish and German. It answers in whatever language the caller uses and switches if they do.
Answers from your knowledge
Point it at your knowledge base or write a short brief. It only says what you gave it. No invented prices, no made-up opening hours.
1s
to answer, every call, every hour of the day
Callers get a greeting before the second ring. Nobody hangs up on a voicemail and calls your competitor instead.
Takes a message that is actually useful
Name, number, what it is about, read back and confirmed. The message lands on the ticket and in your pocket as a text or an email.
Transfers when a person is needed
Ask for a person and the agent says it is transferring, then moves the call to the number you set. No dead ends.
Every call becomes a ticket
The transcript streams into the inbox while the call is on. The summary, outcome and recording are added when it ends.
How a call goes
Greets, listens, does the right thing.
You decide how calls go, in plain words. The agent asks what the call is about, then follows the route you set: answer from the knowledge base, take a message, transfer to a person, or thank the caller and end the call. One route always covers everything else, so no caller is left hanging.
- Describe the call in a sentence and the AI assistant draws the flow for you
- Routes for bookings, invoices, emergencies, or anything you like
- Text, email or WhatsApp the caller afterwards, automatically
Greeting
Hi, you have reached Nordic Dental. This is Nora, how can I help?
Question
Ask what the call is about
Routes
Book, move or cancel
- Take a message
- Folder: Bookings
- End the call
Prices or opening hours
- Answer from knowledge base
- End the call
Emergency
- Transfer to a person
Anything else
- Take a message
- End the call
The call in your inbox
A ticket for every call, with the recording.
Phone is a channel in the same inbox as WhatsApp, email, Instagram and chat. A call from a known number lands in that customer's thread. Your team reads the summary, listens to the recording and calls back from the ticket, with the whole history beside it.
- Transcript, summary, outcome and recording on every ticket
- Caller becomes a contact, with the message saved as a lead
- Tickets go to the folder and team you choose
Your number or a new one
Keep your number. Forward what you miss.
Get a new number for the agent in a few seconds, or keep the number on your business cards and forward calls to the agent from your own phone: all calls, only the ones you do not answer, only when you are busy, or only when your phone is off. The builder shows you the exact code to dial. Turn it off the same way.
- New numbers in Finland, Sweden, Norway, Denmark, Spain, Germany, the UK and more
- Forwarding rules you control from your own phone
- Hourly call limits and a maximum call length protect your costs
This agent answers
+358 45 491 6733
LiveKeep your own number
Forward calls
Only when I do not answer
How long your phone rings first
After 20 seconds of ringing
Your phone rings first. The agent picks up when you do not.
**61*+358454916733**20#
Turn on ##61#
Turn off Who it is for
Made for the calls nobody can take.
Anyone whose phone rings more than they can answer, or rings when nobody is there.
- Clinics and salons
Booking requests, opening hours and prices answered while the front desk is with a patient.
- Car dealers and workshops
Test-drive requests and service bookings taken at 7 in the evening, with the caller's details on a ticket by morning.
- Real estate and property
Viewing requests and questions about a listing answered during the weekend open house rush.
- Support teams
Overflow and after-hours calls become tickets in the same queue as everything else, in the right folder, ready for a call-back.
- Founders and consultants
A personal line that takes a proper message when you are in a meeting and texts you the summary a minute later.
- Campaign lines
A number on the poster that collects the caller's name and email and sends the offer automatically.
Témoignage client · Masku
« Quand les détails d'une commande sont récupérés et présentés automatiquement au client, les mêmes questions liées aux commandes n'arrivent plus jusqu'au service client. Cela a considérablement réduit la charge de travail quotidienne. »
- 1 000+
- prospects générés en moyenne
- 4,03/5
- Note de satisfaction client
- environ 80 %
- de demandes liées aux commandes en moins
— Preuves
Plébiscitée par plus de 1 500 sites.
Les marques chez qui vous achetez déjà.
Des hausses de chiffre d'affaires réelles, chaque trimestre, sur tous les continents.
-
Maskun Kalustetalo
L'agent IA automatise les demandes de commande et allège nettement la charge du support externalisé.
~80% de demandes de commande en moins au supportLire l'étude de cas → -
RE/MAX
Des chatbots sur chaque annonce qualifient les acheteurs et réservent les visites à toute heure : deux fois plus de prospects avec le même trafic.
2× de prospects avec le même traficLire l'étude de cas → -
Gedauto
L'IA du groupe de concessions qualifie les acheteurs avant l'appel commercial : les prospects transmis à l'équipe concluent vraiment.
+460% de conversion prospects→ventes vs formulairesLire l'étude de cas →
En partenariat avec
— Hébergé en Europe
Européen par défaut.
Vos données clients restent là où elles doivent être. Nous fonctionnons sur une infrastructure européenne, sans aucun sous-traitant hors UE. La conformité n'est pas une option que l'on active.
- Centres de données dans l'UE
Chaque octet hébergé dans l'Union européenne. Francfort, Helsinki, Dublin. Pas « disponible dans l'UE ». Juste l'UE.
- RGPD par défaut
Accord de traitement des données signé dès le premier jour. Droit à l'effacement, à la portabilité et à l'accès intégrés à la plateforme.
- Aucun transfert transfrontalier
Aucun sous-traitant américain. Aucune analytique en zone grise. Vos données clients ne quittent pas l'UE.
— Dans les coulisses de Serviceform
De vraies personnes qui construisent avec vous.
Nos équipes travaillent à Turku, Stockholm, Barcelone, Londres et au Sri Lanka. Proches de vos horaires, rapides à répondre, et assez présentes sur le terrain pour améliorer la plateforme chaque semaine à partir de vrais retours clients.
Questions
What people ask before they try it.
The short answers. Book a call if you want the long ones.
-
Does it sound like a robot?
No. It is a natural voice that speaks at the pace of a person on the phone, in short sentences, and waits for the caller to finish. You pick the voice and hear it before you go live. -
What happens when it does not know the answer?
It says so and offers to take a message or arrange a call-back. It never invents a price, an opening hour or an availability it was not given. -
Can a person still pick up?
Yes. With your own number, your phone rings first and the agent only answers when you do not. And on any route the agent can transfer the call to a person you choose. -
Where do the calls go?
Into the Serviceform inbox, the same one your team uses for WhatsApp, email and chat. Every call is a ticket with the transcript, a summary, the outcome and the recording. You can also get a text or an email after every call. -
How long does setup take?
About fifteen minutes. Name the agent, give it your knowledge or a short brief, describe how calls should go, test it in the browser, and get a number. No developer and no phone system changes. -
Which languages does it speak?
Finnish, Swedish, English, Spanish and German. It answers in the language the caller uses and switches if they switch.
— Analyse gratuite
Votre chiffre d'affaires passe entre les mailles du filet ? Tirons ça au clair.
Réservez un appel gratuit de 20 minutes avec Daniel. On passe ensemble votre site, vos réseaux et votre automatisation en revue, pour que vous voyiez exactement où vous laissez de l'argent sur la table.
Réserver une analyse gratuite Réponse sous un jour ouvré
Du concret, sans chichis. Pas de slides, pas de pression d'achat.
Daniel Aguilón Country Manager, Serviceform