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Pop up is the first page to appear when the Chatbot is initiated. Having an eye catching pop up will help you to increase user engagement and generate more leads. This article explains:
• Types of pop up
• Pop up texts
• Pop up design
• Pop up initiation timing
To access the Pop settings of your Chatbot:
1. Login to your Serviceform account and select the tool that you want to edit.
2. Click on Pop up which is located just below the Design option.
Pop ups can be customized to display different elements based on your preference. Select your pop up type here:
Each pop up type comes with different functionality and design:
• Regular
This pop up includes an Avatar, text and buttons from the flow. You will be able to choose from which element of the flow you want to get the buttons from.
• Minimal - Buttons only
This pop up only includes buttons from a specific element of the flow, which you can choose.
• Minimal - Text
This pop up has both the text and the buttons from an element of the flow. Unlike regular pop up, this pop up displays the text separately from the buttons.
• Video
This pop up can include a video along with the title and subtitle. You can check the requirements to upload a video into your Chatbot's pop up.
• Write now - Live chat
This pop up displays a text area in addition to the header and subtitle. The customers can send messages via this text area which would then initiate alive chat request.
• Write now - No live chat
This is similar to the previous pop up type but this would allow the customers to chat with the AI or initiate the flow by sending a message via the text area.
The Header and subtitle texts of the pop ups can be changed except for the Minimal - Buttons only pop up type. Here's how you can do it:
Make your pop up align with your brand preferences by changing the colors, avatar, animations, etc... Here is how you can do it:
• Alignment
Modify the alignment of your pop up's header and subtitle.
• Pop up image
Set an image which will be displayed in the pop up.
• Pop up colors
Change the colors of text, background and the buttons of the pop up.
• Pop up width
Adjust the width of the pop up.
• Pop up decoration
Decorate your pop up by adding a Balloon element to the Header text and modifying it's colour.
• Pop up animation
Choose between different pop up animations:
- Pulse
- Wiggle
- Shake
You can configure the pop up to appear after a specific period of time, set how often you want to display the pop up and under which conditions:
• Time frame
This is the time(In seconds) after which the pop up would be displayed once the page loads.
• Frequency
Select the time frame after which you want the pop up to be displayed again after the first instance.
• Conditions
You can select the condition under which you want to display the pop up.
- Returning user
The pop up will be displayed for the customers who are visiting your website again.
- Page URL contains
The pop will be displayed if the URL contains a specific key owrd or text. For example, if you want to display the pop up in your product page(www.website.com/product), you can type "product" in the text area displayed below the condition.
- Page URL is exactly
The pop up will be displayed only if the URL matches the key word or text that you have specified.
- Page class contains
The pop up will be displayed only if the web page contains an element with a class name that you have specified. For example, if the web page has an element(image) with the class "product", you can specify it in the logic text area.
- User is on mobile
The pop up will be displayed only for the mobile users.
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