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Module 1
Live chat training
Welcome to the Live Chat training! In this training, you will learn how to use Serviceform's Live Chat platform.

The training includes videos and educational materials that you can revisit anytime!

In the training, we will cover the following topics:

  • Registration
  • Setting Your Display Name and Notification Preferences
  • Live Chat Practice
  • Live Chat Functionalities
  • Using the Mobile App

If you are an administrator, you can then continue the training on the following topics:

  • Team management
  • Live chat business hours
  • Quick replies