7:30pm · Garden room Tasting menu Vegetarian option ✓
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Sofia Restaurant chatbot
Launch Sofia in minutes.
A restaurant AI agent that takes reservations, answers menu questions, handles dietary restrictions, and books private events, every hour your kitchen is open and every hour it isn't.
Menu browsing Table reservations Dietary options
Live preview of Sofia.
— What Sofia does
Trained for one job. Done it 1500+ times.
- Real-time table availability + reservation booking, no overbooking
- Menu Q&A: ingredients, allergens, vegan/gluten-free options
- Group + private-event enquiries routed to the events manager
- Confirms by WhatsApp + email and sends the day-before reminder
- Reschedules and cancellations handled in chat, no calls
Why restaurants use it
The phone rings during service. Sofia picks up.
Most booking requests arrive when nobody can answer them: in the middle of the dinner rush, after closing, or on a day off. A restaurant chatbot on your website answers those guests straight away, so the table is booked before they try the place down the street.
Reservations at any hour
Guests ask for a date, time and party size in their own words. Sofia offers the slots that are actually free and books the table. Bookings go to your reservation system, or into Ourly if you do not have one yet.
Menu and allergen questions
Is the risotto gluten-free? Do you have a vegan main? Sofia answers from your own menu and allergen list, and says plainly when a dish cannot be adapted. Your staff stop repeating the same answers at the pass.
Groups and private events
Birthday for twelve or a company dinner for forty? Sofia collects the date, headcount, budget and dietary needs, then hands a complete enquiry to your events manager. Big bookings stop disappearing in the inbox.
Fewer no-shows
Every booking is confirmed by email or WhatsApp, with a reminder the day before. Guests who cannot make it reschedule or cancel in the chat, so the table goes back on sale.
Every language your guests speak
Tourists and locals get answers in their own language without you translating the menu five times. Sofia replies in the language the guest writes in.
Built on your restaurant, not a script
We set Sofia up with your menu, opening hours, table layout and house rules, and run it for you. If you also run rooms, see the hotel template.
— FAQ
Restaurant chatbot, common questions.
What restaurant owners ask us before they switch Sofia on.
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What is a restaurant chatbot?
A restaurant chatbot is an AI assistant on your website, and on channels like WhatsApp, that answers guests for you. It books tables, answers questions about the menu, allergens and opening hours, and takes group and event enquiries, at any hour. -
Can an AI chatbot take restaurant reservations?
Yes. Sofia checks which tables are free, offers the guest real options and confirms the booking. It can handle special requests too, such as a high chair, a terrace table or a birthday cake, and passes them to your team with the reservation. -
How does it handle allergies and dietary restrictions?
Sofia answers from the menu and allergen information you give us, nothing invented. If a guest asks about a severe allergy or a dish that cannot be adapted, it says so clearly and can pass the question to a member of staff. -
Does it work with the booking system we already use?
Tell us which reservation system you use and we will show you how Sofia connects to it. If you do not have one, bookings can go into Ourly, our own booking calendar, so you can start without buying another tool. -
What do you need from us to set it up?
Your menu, allergen list, opening hours and booking rules. Sofia starts from this ready-made template, so we only adapt it to your restaurant, test it with you and add it to your website with one line of code. -
Will it answer guests in other languages?
Yes. Sofia replies in the language the guest writes in, which helps restaurants in tourist areas and cities with many international guests.
— Free analysis
Is revenue slipping through the cracks? Let's find out.
Book a free 20-minute call with Daniel. We go through your website, social and automation together, so you see exactly where you are leaving money on the table.
Book a free analysis Reply within one business day
Real talk, no fuss. No slide decks, no pressure to buy.
Daniel Aguilón Responsable de España, Serviceform